IMPORTANT NOTICE:

Good day, this is Nurse Mylene. I would like to inform you that I will be leaving the program/office effective October 28, 2022. Our remaining hub nurses, Ms. Claire Pareja and Sir Jonnifer Ceniza, together with our new incoming staff, Ms. Estrilla Provichado and Ms. Madel Mae Anoba, will continue to provide the same quality of service. They will be the one to process your future LBC/PhlPost/DHL refills starting next week.

PLEASE READ EVERYTHING CAREFULLY!

Couriers: LBC Padala, for WITHIN PHILIPPINES ONLY!

Rates will be subjected to distance. Rates provided are for refills of 2-3 bottles. Please make sure to DOUBLE-CHECK your information to avoid errors. Request confirmation will ask for your last name or birthday for verification purposes. Refer to the photos for the process flow.

For same-day delivery (Grab, Angkas, Lalamove, etc.), please give us a call during office hours.

For BRANCH PICK-UP, please SPECIFY Branch Location. Example: "LBC Branch - Robinson's Galleria, Cebu City"

ALL REFILL REQUESTS WILL BE PROCESSED EVERY FRIDAY AND EVERY PICK-UP SCHEDULE WILL BE ON MONDAYS. So please make sure to have at least 20 tablets left of your last bottle.

PROCESS FLOW:

1. Submit a request for a refill through this site at least 20 days before your last bottle of medication runs out. This is to give us enough time to note and prepare your request as well as to give a grace period for the shipment and delivery of the medication.

2. Pay for the delivery fee according to instructions given in the payment instructions. Rate is provided in the photos (last page). Send your proof of payment to cchdtcshub@gmail.com with the following details:

Subject: "LBC SHIPPING FEE PAYMENT: (Refill Request Code)"

Content of the email:

Birthday:

Last Name:

Philhealth Active?: YES / NO

Attachment: Photo or screenshot of payment

* Refill Request Code is found after the request has been placed. It starts with #CCHDTCS-

4. Once paid, your request shall be processed and will be recorded on your chart. You will be notified under your email regarding the details and reminders of your request. Allow at least 2-3 days for your refills to be picked up by LBC or be shipped out personally by hub personnel. Once shipped, you will receive a separate e-mail with the parcel's tracking number.

OTHER IMPORTANT NOTES:

- Please provide the necessary details to ensure smooth processing of your requests. Should you have any clarifications or concerns, make sure to call us at 09515323267 or (032) 252-2512.

- For Branch Pick-up, kindly provide the branch location and name in "Address" Section.

- Kindly leave your birthdays and number of remaining pills and pills missed in the comment section. This is for verification purposes only. Please provide the accurate number of pills remaining and pills missed for accurate charting.

- For the purpose of filing the OHAT Package of PhilHealth, we will be requiring you to provide your PhilHealth numbers. PhilHealth documents will be sent to you together with the medication. These documents must be sent back to us within 1-2 weeks via any courier shouldered by the client.

Any personal information given will be handled with utmost privacy and confidentiality in accordance with Republic Act 11166.