IMPORTANT NOTICE:

Good day, this is Nurse Mylene. I would like to inform you that I will be leaving the program/office effective October 28, 2022. Our remaining hub nurses, Ms. Claire Pareja and Sir Jonnifer Ceniza, together with our new incoming staff, Ms. Estrilla Provichado and Ms. Madel Mae Anoba, will continue to provide the same quality of service. They will be the one to process your future LBC/PhlPost/DHL refills starting next week.

Couriers: PHLPost (outside PH), DHL

Rates will be subjected to distance and size of package. Complete details including rate and mode of payment will be sent (preferably) via e-mail, text message, or Facebook messenger. Please make sure to DOUBLE-CHECK your information to avoid errors. Request confirmation will ask for your last name or birthday for verification purposes.

For same day delivery (Grab, Angkas, Lalamove, etc.), please give us a call during office hours.

PROCESS FLOW:

1. Submit a request for the refill through this site at least 20 days before your last bottle of medication runs out. This is to give us enough time to note and prepare your request as well as to give a grace period for the shipment and delivery of the medication.

2. Wait for confirmation e-mail or message noting your request along with the delivery rate to be paid and mode of payment. Confirmation will be sent either via e-mail, messenger chat, or text message. Please ensure that the correct and accessible working phone numbers, messenger accounts, and e-mail addresses are provided.

3. Pay for the delivery fee according to instructions given in the confirmation. Send your proof of payment through the reply section.

4. Once paid, your request shall be processed and will be recorded on your chart. Allow at least 2-3 days for your refills to be shipped out personally by hub personnel. Once shipped, you will receive an e-mail with the parcel's tracking number.

OTHER IMPORTANT NOTES:

- Please provide the necessary details to ensure smooth processing of your requests. Should you have any clarifications or concerns, make sure to call us at 09515323267 or (032) 252-2512.

- For Branch Pick-up, kindly provide the branch location and name in "Address" Section.

- Kindly leave your birthdays and number of remaining pills and pills missed in the comment section. This is for verification purposes only. Please provide the accurate number of pills remaining and pills missed for accurate charting.

Any personal information given will be handled with utmost privacy and confidentiality in accordance with Republic Act 11166.